WHOLE BEAUTY & WELLNESS
CLINIC HOURS · 9:00 AM–9:00 PM
WHOLE BEAUTY & WELLNESS
WHOLE BEAUTY & WELLNESS
CLINIC HOURS · 9:00 AM–9:00 PM
WHOLE BEAUTY & WELLNESS
FREQUENTLY ASKED QUESTIONS
A little guidance for finding care, planning a visit and making the most of your personal account.
JUMP TO A TOPIC
START HERE
Start with Explore care to browse services. If you are unsure where to begin, contact the clinic and explain what you would like help with. The relevant practitioner assesses which care is suitable for you.
Yes. You can explore the public service pages, our philosophy and membership collection first. Use My account when you need to access your personal area.
Open Explore care, choose the service you are interested in and follow its booking steps. Review the details shown before confirming. For help choosing a starting point, call the clinic.
It describes the two influences in our brand philosophy: modern beauty and Ayurvedic wellbeing. It does not mean that every service or combination is suitable for everyone. Read Our Philosophy for the approach behind your care.
YOUR VISIT
Use My Bookings with the account associated with your booking. If an appointment is missing or you need help with its details, contact the clinic.
Open your appointment in My Bookings and check the options available for that booking. If you cannot make the change there, contact the clinic with your booking reference. Ask the team about any applicable conditions before changing or cancelling.
Review the selected service and the details presented during booking. Confirm any unclear price, duration, package inclusion or additional charge with the clinic before proceeding. Your individual care plan may require a consultation.
Check your booking date, time and service, and keep your confirmation handy. Ask the clinic for the arrival address and any preparation instructions specific to your appointment. Bring any information or documents the team has asked you to provide.
YOUR ONGOING CARE
Visit The Privilege Collection to explore the membership options. Confirm the inclusions, validity and applicable terms for your chosen tier before purchasing; benefits can differ between tiers.
Sign in to My account using the account associated with your membership. Review the membership information available there and contact the clinic if it does not match your purchase or renewal.
Open Glow Miles while signed in to the relevant account. Review your balance and the available reward information. For a query about a transaction or reward, use Support or contact the clinic.
STILL HAVE A QUESTION?
Our team can help you find the right next step.
